Privacy at StarGem

1. Information received by the service

Telegram sign-in supplies the available authentication information: Telegram ID, username, name and profile photo. Order records include the recipient, selected product and its parameters, invoice amount and currency, timestamps, order number and processing history. Depending on the product, this includes the recipient’s Telegram ID and public username, Stars or GRAM quantity, Premium duration, selected gift, or Steam login and top-up amount. Recipient verification results and fulfilment information are also retained. A Steam login identifies the top-up recipient and is not used to sign in to StarGem. Invitations may record the connection to a referral link.

Payment reconciliation uses public wallet addresses, amounts, comments and transaction identifiers. Support receives your messages and information you choose to include, such as an email address or order number. An email address is not a required field in the current TON checkout.

Your browser, network and service infrastructure also supply technical information, including IP address, request and device details, session data and diagnostic events. These may be included in operational and security logs.

Your private keys, wallet recovery phrases, Telegram or Steam passwords and login codes are not required to place or deliver an order. Do not send them to StarGem or support staff.

2. Why information is used

Information connects users to their orders, helps check recipients, creates and reconciles invoices, submits purchases for fulfilment and displays results. It also supports referral accounting, support replies, investigation of transfer issues, and prevention of duplicate delivery and fraud.

Operational records support diagnosis, security and required record-keeping. Where applicable law requires separate consent for a particular use, it must be requested separately. Making a purchase does not itself subscribe you to advertising.

3. Cookies, wallet and chat

Cookies and browser storage support sign-in, language, wallet connection and interface state. Deleting or blocking them may require you to sign in or connect again. Connecting a wallet does not give the service its secret key.

The website includes a Jivo support widget. When it loads, the provider may process technical browser information and the page visited, and use its own cookies or local storage to operate the conversation. If you write in chat, Jivo also processes your messages and the contact details you provide. You can also contact support in Telegram: @stargem_support_bot.

4. Other participants in processing

Information needed for a particular action is processed by the relevant platform, Telegram or Steam, suppliers fulfilling Stars, Premium and GRAM or Steam top-ups, payment infrastructure, website hosting and security providers, and Jivo when its widget loads and operates the chat. For example, a fulfilment supplier receives the recipient and purchase parameters; Telegram receives the recipient and gift identifiers when a gift is sent; support receives your enquiry. We do not send your authentication session or wallet secrets to chat.

The service and its providers may process information in different countries. Information may also be supplied to meet lawful requirements, protect the service and resolve disputes, to the extent needed for those purposes.

TON transactions are published on a public blockchain. Addresses, amounts and comments may be visible to anyone independently of StarGem, and the service cannot change or erase these records. Do not put unnecessary personal information in a transfer comment.

5. Retention and protection

StarGem limits access to operational information and uses technical safeguards for accounts and payment processing. Neither network transmission nor storage can guarantee absolute security.

Retention depends on purpose: operating accounts and orders, support, required record-keeping, security and disputes. When considering deletion, we distinguish records no longer needed from those required by law or to protect legal rights. Deletion from the service does not erase the public blockchain or independent records held by Telegram and other providers.

6. Requests concerning your data

Write to support at @stargem_support_bot to ask about your data, request correction or deletion, or exercise other rights available under the law applicable to you. Identify your account and request without sending a password. We may ask you to verify account ownership to protect against requests from someone else.

Available rights and exceptions depend on applicable law. If some information must be retained, we will explain the reason when answering your request. Where provided by law, you may also contact the competent data protection authority.

7. Contact and changes

The StarGem service is responsible for this data processing. The version date is shown at the top of this page. If service operations change materially, we will update this notice and provide further notices or request consent where legally required.

Contact details