StarGem terms of use

1. Before placing an order

Choose the product, its parameters and recipient: a Stars quantity, Premium duration, Telegram gift, GRAM quantity or Steam top-up amount. The available catalogue and limits are shown during checkout. Product eligibility is checked before payment and may depend on the relevant platform’s rules.

For Telegram products, check the public @username and displayed recipient details. For Steam, enter the account sign-in login, not a nickname or profile URL. Moving a delivered purchase to another account may not be possible. Do not change the specified Telegram username until the order is complete.

By placing an order, you accept these terms and confirm that you are entitled to make the purchase and use the selected payment method. You sign in to StarGem with your Telegram account; a Steam login only identifies the top-up recipient and is not used to sign in to StarGem. An email address is not required for TON checkout. Delivery does not require Telegram or Steam passwords or login codes, a private key or a wallet recovery phrase. Do not send these to support.

2. Invoice and payment

Available payment methods depend on the product and where you place the order. Use only a method shown in your checkout. A method offered for another product is not necessarily available for this purchase.

The amount, currency, payment recipient and expiry shown on your particular invoice apply. An estimate before invoice creation does not lock the price. Gram (TON) as a payment method refers to the native coin of the TON network, not another token with a similar name. The Stars or GRAM quantity and Steam top-up amount are product parameters; the amount payable is displayed separately.

For a manual transfer, use the address, exact amount and comment (memo) from the invoice. Your wallet or network fee is displayed separately by the wallet. Do not pay an expired invoice or send a second transfer because confirmation is taking longer than expected.

Confirmation in your wallet does not yet mean the service has received the funds. StarGem matches the on-chain receipt to your order. Returning from the wallet or closing the payment window does not itself confirm or cancel a transfer.

3. Receiving your order and waiting for delivery

After receipt of payment is confirmed, StarGem begins processing the order for delivery. Receipt of payment and delivery are separate stages. The final status is shown after the result has been checked. Follow progress on the order page and in My orders for the account used to place it, including before payment.

Stars are credited to the specified recipient, and Premium is provided for the selected duration. Regular Telegram gifts are sent to the recipient’s account by @stargemgift_bot. Upgrading a gift to a unique gift is not included in the purchase. The recipient cannot convert a gift sent by this bot back into Stars.

GRAM is credited to the MyGRAM balance in Telegram using the specified public username. This is not a TON transfer to an external crypto wallet. Steam top-up amounts are entered in USD; availability and conversion depend on the Steam account region and currency. Check your account region and the displayed order parameters before paying.

Processing may be delayed by network confirmations, payment checks, temporary unavailability of fulfilment, insufficient procurement funds at the service or supplier, platform limits, or an unconfirmed delivery result. A paid order remains awaiting fulfilment or verification. The agreed invoice amount stays fixed: waiting does not require an additional or repeat payment, and does not itself trigger automatic cancellation or a refund.

A waiting status is not a promise of delivery by a particular time. If it remains unchanged, contact support with your order number to check fulfilment or refund options. Do not place another purchase merely to check the first one again. How to contact us and your refund rights are explained below.

4. Cancellation, transfer issues and refunds

You may cancel an unpaid order where that action is available, or let the invoice expire. If you have already sent a transfer, cancellation in the interface does not recall it from the blockchain. Contact support so it can be reconciled.

If funds have arrived but the product has not been delivered, you paid twice, or you notice an error, provide the order number and transaction identifier. StarGem will check the payment and delivery result, then explain whether fulfilment can continue or a refund is available. Transfers without a memo, with a different amount or after invoice expiry may require manual review.

An unconfirmed delivery result must first be reconciled: missing confirmation does not by itself prove that the product was not received. StarGem processes customer refunds separately from its supplier settlements. A supplier returning funds to StarGem’s balance is not itself a refund to your wallet or payment instrument.

Delivered Stars, activated Premium, sent gifts and credited GRAM or Steam funds cannot be technically recalled through the StarGem interface. This does not remove refund rights or other remedies available under applicable law. The method and amount of any available refund, including applicable network costs, will be communicated before it is processed.

5. Account and security

Use your own Telegram account to sign in and check purchase recipients yourself. Do not attempt to access someone else’s orders, fabricate payment evidence or interfere with the service. If an operation appears abusive, we may pause it for review and ask you to contact support.

Processing relies on external systems, including Telegram, Steam, fulfilment suppliers, your wallet and the TON network. An outage in one of them does not mean an order is complete. We check order state before repeating fulfilment; StarGem’s obligations and buyer rights are governed by these terms and applicable law.

6. Inviting friends

If the referral programme is available to you, your current rate, balance and withdrawal threshold are shown in your account. Rewards are calculated from StarGem’s profit on invited users’ completed, paid orders, not their entire purchase amount. A withdrawal request and the actual transfer are separate stages.

7. Data and notifications

Our Privacy Policy explains how we handle data. Service messages about payment, delivery and support relate to your order. Accepting these terms does not consent to advertising messages.

8. Contact and revisions

For order questions or questions about these terms, contact support at @stargem_support_bot. Include your order number, but never passwords or wallet secrets.

The date of this version appears at the top of this page. Updated terms are published here. A text revision does not itself change the amount of an existing valid invoice or remove mandatory rights relating to an earlier order.

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